Don’t hesitate to reach out to us with any questions, or concerns you may have. If you send us an email or open a live chat session, we are typically able to respond within the same day.
- live chat
Frequently Asked Questions
How does GetClean work?
We clean. You relax.
GetClean is a cleaning company that has provided an easy way to book, schedule, and manage all your cleaning appointments online. Our cleaners are trained to deliver on GetClean’s 50 Point Checklist.
Are housekeepers background checked?
Yes! All housekeepers have passed a thorough background and identity check. In addition, we vet each housekeeper in person for professionalism and cleaning quality.
Do I have to be home for my appointments?
Whether or not you’re at the space during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean. Whatever you’re most comfortable with is fine.
Are supplies provided?
Housekeepers bring basic cleaning supplies. Have specific preferences? Just ask your housekeeper about it.
Can I give specific instructions to the cleaners and ask for special requests?
Yes, special instructions can be left for the cleaning professional when you schedule your appointment online.
What if I'm not satisfied with my cleaning?
If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.